FAQ

Get Answers About Buying, Leasing, and Servicing Your BMW in Schaumburg

At Patrick BMW, we want your BMW shopping and ownership experience to be simple, transparent, and enjoyable. Below you'll find the most commonly asked questions customers look for when researching a BMW dealership, BMW service center, financing options, and Certified Pre-Owned BMW vehicles in Schaumburg, IL.

GENERAL DEALERSHIP FAQS

Where is Patrick BMW located?

Patrick BMW is located at 700 East Golf Road in Schaumburg, Illinois. We offer new BMW models, Certified Pre-Owned BMW vehicles, used cars, BMW service, genuine BMW parts, and accessories.

What are your sales and service hours?

Our Sales Department is open from 9am to 8pm Monday through Friday and 9am to 6pm on Saturday.

Our Service Department is open from 7:30am to 5:30pm Monday through Friday and 8am to 4pm on Saturday.

We are closed on Sunday.

Do I need an appointment?

Appointments are recommended for test drives, service visits, and consultations. Walk-ins are always welcome.

BMW SALES FAQS

What BMW models does Patrick BMW sell?

Patrick BMW offers the full lineup of new BMW sedans, SUVs, BMW M performance models, plug-in hybrid models, and electric BMW i vehicles.

Can I custom order a new BMW?

Yes. You can custom order a BMW with your preferred colors, wheels, upholstery, and packages.

Do you offer Certified Pre-Owned BMWs?

Yes. Our BMW Certified Pre-Owned inventory includes low-mileage vehicles that pass BMW's thorough inspection and include BMW-backed warranty protection.

Will you buy my current vehicle?

Yes. We purchase cars of all makes and models, even if you're not buying a BMW.

Can I complete the entire car-buying process online?

Yes. With Patrick Direct, you can shop, structure payments, get approved, and schedule delivery from home.

BMW FINANCING & LEASING FAQS

What financing and lease options do you offer?

Patrick BMW works with BMW Financial Services to provide auto loans, competitive lease programs, low-APR offers, and BMW incentives.

Can I apply for financing online?

Yes. Our secure online finance application lets you get pre-approved quickly before visiting the dealership.

Is leasing or financing better for me?

It depends on your driving habits, monthly budget, and long-term ownership goals. Our team can help you compare costs and choose the best option.

Can I trade in a vehicle when leasing a new BMW?

Yes. You can use your trade-in to lower your lease payment or upfront costs.

BMW CERTIFIED PRE-OWNED FAQS

What qualifies a BMW as Certified Pre-Owned?

CPO BMW vehicles meet BMW's strict requirements for age, mileage, and condition and undergo a detailed inspection by BMW-certified technicians.

Do Certified Pre-Owned BMWs include warranty coverage?

Yes. CPO BMWs include extended BMW warranty protection and BMW Roadside Assistance.

BMW SERVICE FAQS

What services does Patrick BMW provide?

We provide BMW oil services, brake repairs, tires and alignments, diagnostics, inspections, routine maintenance, warranty repairs, and recall services - all performed by BMW-trained technicians.

Do you use genuine BMW parts?

Yes. We use BMW OEM parts designed specifically for your BMW model. 

How do I schedule a service appointment?

You can schedule service online or by calling our BMW Service Department.

Do you offer BMW loaner vehicles?

Yes. Loaner vehicles are available for qualifying services with an appointment. Shuttle service may also be available.

Can you perform BMW warranty and recall repairs?

Yes. As an authorized BMW service center, we can complete warranty repairs and address BMW recall notices.

Do you offer BMW service specials?

Yes. Service specials are updated regularly to help you save on maintenance.

Does Patrick BMW offer flexible payment options for service and repairs?

Absolutely. We provide flexible payment plans to help you manage service repairs, parts purchases, and accessories without added stress.* 

PARTS & ACCESSORIES FAQS

Can I order BMW parts or accessories online?

Yes. Submit a parts or accessories request online and our specialists will confirm availability and pricing.

Do you offer M Performance Parts and BMW Lifestyle accessories?

Yes. We carry M Performance upgrades along with BMW lifestyle gear, floor liners, wheels, roof racks, and more.

BMW ELECTRIC VEHICLE FAQS

Do you service BMW electric vehicles?

Yes. We are EV-certified to diagnose and service BMW EVs including the BMW i4, i5, i7, and iX.

Do you offer charging accessories or home-charging guidance?

Yes. Our team can help you select BMW-approved home charging solutions and accessories.

CUSTOMER EXPERIENCE FAQS

Why choose Patrick BMW?

Patrick BMW offers transparent pricing, BMW-certified service, a no-pressure buying experience, online tools through Patrick Direct, and a long-standing reputation within the Patrick Dealer Group.

What is Patrick Direct?

 THE PATRICK PROMISE FAQS

What is the Patrick Promise?

The Patrick Promise is our commitment to making your car-buying, leasing, or service experience seamless, transparent, and genuinely enjoyable. With decades of experience and a focus on long-term relationships-not just transactions-our team listens to your needs, helps you make confident decisions, and supports you throughout the lifetime of your vehicle. It's more than great service-it's a Patrick Thing.

What benefits come with the Patrick Promise?

When you purchase or service a vehicle with Patrick, you unlock a suite of Exclusive Member Benefits, including:

• One Year Tire & Wheel Coverage*
• One Year Dent & Ding Coverage*
• One Year Windshield Coverage*
• 3-Year Collision Deductible Rebate on all vehicles in your household*
• Patrick Direct pick-up and delivery concierge (with scheduled appointment)
• 10% off transmission services, fuel services, and accessory products*

These benefits are designed to give you added peace of mind and long-term value.

What is included in the Patrick Promise?

The Patrick Promise outlines what you can expect every time you interact with us. This includes:

• Ability to complete your purchase transaction completely online
• Lifetime Encore delivery + training on your vehicle's features
• FREE car wash anytime your vehicle is serviced (weather permitting)
• FREE new-model service loaners by appointment when repairs exceed 2 hours*
• 15% off a full vehicle detail once per year*
• Flexible payment options for service repairs, parts & accessories*
• Delivery of your new or used car to any Patrick Dealer Group location of your choice

These promises ensure convenience, transparency, and long-term support.

Does Patrick BMW offer vehicle delivery?

Yes. As part of the Patrick Promise, we can deliver your new or used vehicle to the Patrick Dealer Group location most convenient for you.

What is Lifetime Encore Delivery?

Lifetime Encore Delivery is our ongoing training program where a Patrick team member teaches you how to use your vehicle's features anytime you need a refresher-weeks, months, or even years after your purchase.