Hear What Our Customers Have to Say About Patrick BMW:

"Outstanding service from Patrick BMW, IL"

Having decided to buy a 2021 BMW X3 xdrive30i, we visited several dealerships in Michigan. However, in the end, we bought the vehicle from Patrick BMW, Schaumberg, IL, simply because of their excellent customer service. Our sales person was Angelo Tramuta. As we lived in East Lansing, we were unable to visit the dealership during the purchase process. However, we were extremely impressed with Mr. Tramuta's work ethic as all of our emails were answered promptly without delay; his responses were very descriptive and clear and provided detailed answers to our questions. Mr. Tramuta was honest and reliable, open and transparent. He was very knowledgeable, super friendly and genuinely attentive, and always made sure our concerns and requests were addressed immediately. We never felt pressured through the purchasing process and feel that we were able to make an informed decision regarding our purchase thanks to Mr. Tramuta's guidance and support. John Connelly who is the Parts Manager at Patrick BMW also provided us with exceptional service. John is an expert in BMW parts, always extremely helpful, patient and goes out of his way to help his customers. We bought many accessories from Patrick BMW for our new BMW and John helped us a lot to make the right choices. Great service by Frankie Hughes at the parts department and also Greg Pikul of Patrick BMW genius. Everyone at the Patrick BMW Service Center are also extremely professional, caring and helpful. Overall, everyone at Patrick BMW are extremely professional, caring, kind and trustworthy. Due to our positive experience, we highly recommend Mr. Tramuta, and Patrick BMW to everyone.
Sara and Dan, Cars.com

"Wonderful and transparent approach"

Wonderful and transparent approach. Highly recommend Brian A. for your BMW car needs. Incredibly informative process with Brian and he was ever so patient with all of my questions. Thank you for tremendous customer service and the flowers -- nice touch from Patrick BMW! Thanks Brian and team!
Kaitlyn N, Yelp

"If you're thinking of purchasing through Patrick, do it."

Purchased through Don and I highly recommend him as your future Client Advisor. Very personable and was not pushy, he did a wonderful job explaining everything. Adam, the BMW Genius, took the time to answer every single question I had. He explained everything thoroughly & made sure I was not leaving confused on any aspect of the cars many options. If you're thinking of purchasing through Patrick, do it.
Meg Wiese, Google

"Exactly What I Wanted"

Natalie was a pleasure to work with. We were in and out as fast as possible and I got the vehicle I've been searching for.
Amelia, Cars.com

"Patrick BMW and Gary Davis Were Excellent!"

Great dealership...see Gary Davis, he was excellent! I just purchased my first BMW from Patrick BMW. Special ordered a 2020 BMW X7. Gary Davis was great throughout the entire process. He made the process seamless and kept me updated throughout the entire order to delivery timeline, which by the way only took 6 weeks...pretty impressive! I definitely recommend Patrick BMW and Gary Davis.
Brandon S, Cars.com

"I had a great experience with Brian at Patrick BMW and will definitely get my next vehicle there."

I recently had a great experience with Patrick BMW. For starters, they had the most competitive pricing of the several dealers I reached out to. They were transparent and very willing to work with my every request. I did a custom order and they were spot on in their 4-6 week estimate from order to build to delivery (ended up being 5 weeks) even during Covid factory slowdowns.

My CA is Brian Appelhans and he was great. I highly recommend Brian. He was responsive to my calls and provided me with the necessary items to track my build.  He even called me during the order entry process to confirm some minor options in my order. He's really great to work with and seemed like he had a lot of customers when we were there.

Fast forward 5 weeks, my car was stunning when I picked her up. Just glistening in the bay and in the lot after an initial drive. The paperwork process with Brian was fast and painless. The one hiccup we experienced was the wait time to speak with the finance manager. There was only 1 when we were there and so it was about a 90 min wait which wasn't in our plans but once we got in, everything went fast. No aggressive up selling whatsoever.

The dealership did a really great job with Covid protocol. Everyone wore masks, customers were situated in separate waiting areas, and there was hand sanitizers everywhere.

Overall, I had a great experience with Brian at Patrick BMW and will definitely get my next vehicle there.

Thank you!
Glen B., Yelp

"I had a very good experience with Angelo Tramuta for X5..."

I have a very good experience with Angelo Tramuta for X5 . Very friendly and the environment make people feel great. Really nice car, suggest to come.
Shaquille323, DealerRater

"Best of the best dealership!"

Best of the best dealership! And best of the best service! Best of the best people  working in there!Everybody should go only here.... they dont lie! They dont cheat! I would recommend The sales person-Gary Khaytin! He is the best!
Vita As, Facebook

"Paez is a great advisor"

Paez is great advisor thank you for have him as a team member and j.ebbole the tech thank again see you soon 😊
Miguel Sal, Google

"10/10 Experience :)"

Michael Urbana is so kind and got my partner and I on the road with our new (to us) car right away. The whole team made sure that we had all of our questions answered and that we had a comfortable experience. At the end, they even gave us a bouquet, key chains, and a follow up call to make sure that we were happy with our decision! 10/10 experience. :)
Megan Prosser, Google

"We had a great experience purchasing a car from Patrick BMW."

We had a great experience purchasing a car from Patrick BMW. Mike Urbano did a great job to make the process smooth and easy. When they ran out of plates, he was able to deliver it to our house later!
Michael S, Google

"This dealership took the efforts to keep everything clean during COVID."

This dealership took the efforts to keep everything clean during COVID. Purchasing and trading in a car was super easy thanks to Michael.
Tommy Tang, Google

"Would highly recommend this place."

Leased a m340i xdrive from them. First of all they have a great collection of vehicles. You will pretty much get whatever you want. Excellent collection of loaner vehicles as well which are very well priced. Brian Appelhans was very friendly and worked with me to get to the price point I wanted to be at. Service center is also very quick in oil changes and other maintenance work. All in all, a very smooth process in getting the vehicle I wanted. Would highly recommend this place.
Somabha Banerjee, Google

"Overall we had a very positive experience."

Overall we had a very positive experience. Sales, management, finance and last but not least, service, all are above average. We will gladly return for our next vehicle.
John Marin, Google

"Highly recommend."

I bought a BMW certified car on June 26, 2020. It was the best experience of buying a car. Gary, my sales person, gave me a very great service. The price is very reasonable, the customer service is great, and my entire buying experience is wonderful. They are also very kind and patient to international customers. Highly recommend.
Jiheng Jing, Google

"Thanks to Blake, I had a great experience at Patrick BMW Service!"

Thanks to Blake, I had a great experience at Patrick BMW Service! He was extremely friendly, helpful and able to answer all of my questions. This is my second car from Patrick BMW&Mini highly recommend this dealership and if you prefer there you can work with Blake from BMW Service technician. Always given me an excellent customer experience. I have recommended him to others who own BMW's as a service tech.
Jacob Nayman, Google

"The overall experience was great!!!"

Recently purchased a X5 at this location. The overall experience was great!!! Right from the first phone call to this center customer experience was awesome. Sales manager Alan Murad sent me a quote the same day when I called and was available for detailed explanation. During my visit to this center during COVID times all the staff had worked hard to protect the customers. Gary, in the sales team was with me throughout the time our sale procedure was on. He showed us the car and made sure I was comfortable with different car features. He was great! He also called after the sale 2 times to ensure all was well with the car. Overall a great team!! Thank you Patrick BMW!!!
Sandip Ghuge, Google

"Thank you to Angelo Tramuta"

Thank you to Angelo Tramuta, Senior Client Advisor at Patrick BMW. Angelo helped me find the perfect new car for my wife, adding her to the BMW family. Angelo quickly identified the best X3 for my budget, doing so with professionalism and kindness throughout the buying experience in a relaxed manner whereby you might liken it to speaking with an old friend. I very much appreciated his attention right up to delivering the car with a bouquet of flowers to my wife--such a nice touch! My wife got a new BMW and we gained a new friend in Angelo! I would see him first if interested in buying a BMW! :-D #patrickbmw #bmwusa
Jonathan Shigley, Google

"Excellent Vehicle Purchase Experience All Around From Start to Finish"

This was an excellent vehicle purchase experience all around from start to finish.

Like many consumers, for me buying a new car can be like going to the dentist. This was not the case with my experience at Patrick BMW.

I was in the market for a new SUV. I've never owned a luxury vehicle and I quickly learned the customizability of BMWs can be overwhelming.  Fortunately, I happened to get Gary Khaytin as my client advisor.  

When we initially met, he asked whether I had kids, owned pets, my travel habits,  etc.  These questions were relevant to understand my needs. I knew right away this was someone who was invested in me.  In all my years of car buying, I don't believe a single salesperson has ever asked my anything like this. This was a very nice feeling.

When we walked around the car lot, he made sure to show me options that were very budget-friendly - it was clear he was not here to steer me to the highest priced vehicle.  His easygoing persona was very disarming and was a nice break from the stereotypical car salesman we've come to expect.

After I was certain I wanted an X5, and the features I preferred, Gary made calls to different dealerships to locate something that was consistent with my needs and checked their inventory database. Gary could not have been more patient and stressed that it was better to wait and be certain than to rush into anything.  After several weeks of scouring various options and X5s, and test driving different X5 vehicles, we finally stumbled upon one that was exactly what I wanted.

The final purchase was pretty straight forward. No high pressure sales tactics. Shortly after the purchase, they will have someone called a 'genius' sit with you in the car to go over basic features and answer any questions. I believe the young gentleman's name was "Elmir". (pronounced "el-meer"). He was extremely pleasant and also very knowledgeable.  He even offered to have ongoing educational sessions if needed thereafter.  If you've never owned a BMW before, this bit of extra customer service really goes a very long way.

I have zero regrets whatsoever in buying my X5. I am glad that I just so happened to go to Patrick BMW and happened to get Gary as my so called 'advisor.'  I was expecting things to be way, way more stressful and high pressured, but they weren't. I guess even I can be wrong sometimes, too.
David C., Yelp

"If you are looking for a great experience buying a BMW, check out Patrick BMW and Gary, Enzo and Zain"

"I recently purchased a new BMW at Patrick.  The experience was great and the whole process was enjoyable.

Enzo Costo and Gary Davis in sales and and Zain Merchant in finance did a fantastic job.

All were very responsive and never tried to up sell or push extras.

They made sure I understood every step in the process and at delivery time had one of the technical expert staff go over all of the functions on the car and how to use them.

Best of all their word meant something which I feel is very important and rare today.

If you are looking for a great experience buying a BMW, check out Patrick BMW and Gary, Enzo and Zain."
Mike A., Yelp

"Thank You"

"I wanted to reach out and personally thank you for the great shopping experience.

There is a reason why we shop at Patrick BMW/MINI. It's not just the deal because let's face it, the automotive business is extremely competitive. We are a stones through away from Motor Werks, but the customer service for the average consumer is minimal at best. 

Working with Mike Urbano, Keith Svec and Ivan Corak was nothing short of extremely pleasurable. Keep up the good work, continue to treat your customers with dignity and respect and we will see you in a few years for numbers 9 & 10. Yes you read that correct, 4 MINIs and 4 BMWs. That should serve as testament to our loyalty and your customer service. I have to say that the simple gesture of giving my wife flowers before we left was the nicest thing any dealer has ever done. Hat's off to Mike, well played.

Please feel free to share as Patrick not only met but exceeded our expectations."
MaryAnn & Joe Barrios

"Great Experience"

I brought a BMW certified car on June 26, 2020. It was the best experience of buying a car. Gary, my sales person, gave me a very great service. The price is very reasonable, the customer service is great, and my entire buying experience is wonderful. They are also very kind and patient to international customers. Highly recommend.
Jiheng J., Cars.com

"Great experience"

"I had a great experience working closely with Angelo on buying my first BMW. He is genuinely nice and honest, and made the buying process very easy for me. The financing process took less than 2 hours which was appreciated and unlike anything I have experienced before."
rebeccak1, Edmunds

"Go see Agnes!"

"We came in and weren't even expecting to buy a car! Agnes was so patient in answering all our questions. She was determined, but not pushy, to sell us a car. Her knowledge of the brand was unbelievable. I highly recommend her if you're looking for a different car buying experience. We will always go back to Patrick because of Agnes."
ALD77, Dealer Rater

"My first BMW 535i xdrive! "

My first BMW 535i xdrive! I had a great experience working with Agnes. The finding and purchasing process was a pleasure, with no pressure. Loved the experience!

Sufel B. Gurnee, IL, Yelp

"Great Customer Service from Agnes and Kevin"

I live in Chicago but drove out to Schaumburg to buy my car. I had multiple dealers reach out to me after I put out a search. I called Patrick BWM and spoke to Agnes. She was professional, personable, honest and quite funny as well. She didn't push a model or vehicle that didn't fit my requirements; I ended up having a vehicle built. She was providing me updates on the progress the entire time. Kevin in finance was also very personable and enjoyable to work with once I purchased. All in all, a great experience. I will gladly work with them again on a future purchase. 

Lynn E, Dealer Rater

"Love Patrick BMW"

The staff is friendly, helpful and someone is always there to greet me when I arrive. They are accommodating and always make me feel welcomed.
BridgetteBMW, Dealer Rater

"Best customer service."

This review is specifically for the service center.

Adam Crews is amazing! He should get a raise. Best customer service.

He is always accommodating and never tries to forced unnecessary services when you bring your car in for a specific problem. I've worked with him on five separate occasions and I would give each 5 stars. Their service isn't especially fast, but they get the job done. Loaner vehicles have also been provided when necessary. Great location!
Kevin L, Yelp


Patrick BMW

700 E Golf Road
Directions Schaumburg, IL 60173

  • Sales: 847-230-8200
  • Service: (847)230-8201
  • Parts: (847)230-8202

Sales Hours

  • Monday 9:00AM - 9:00PM
  • Tuesday 9:00AM - 9:00PM
  • Wednesday 9:00AM - 9:00PM
  • Thursday 9:00AM - 9:00PM
  • Friday 9:00AM - 9:00PM
  • Saturday 9:00AM - 6:00PM
  • Sunday Closed