Hear What Our Customers Have to Say About Patrick BMW:

"Excellent Vehicle Purchase Experience All Around From Start to Finish"

This was an excellent vehicle purchase experience all around from start to finish.

Like many consumers, for me buying a new car can be like going to the dentist. This was not the case with my experience at Patrick BMW.

I was in the market for a new SUV. I've never owned a luxury vehicle and I quickly learned the customizability of BMWs can be overwhelming.  Fortunately, I happened to get Gary Khaytin as my client advisor.  

When we initially met, he asked whether I had kids, owned pets, my travel habits,  etc.  These questions were relevant to understand my needs. I knew right away this was someone who was invested in me.  In all my years of car buying, I don't believe a single salesperson has ever asked my anything like this. This was a very nice feeling.

When we walked around the car lot, he made sure to show me options that were very budget-friendly - it was clear he was not here to steer me to the highest priced vehicle.  His easygoing persona was very disarming and was a nice break from the stereotypical car salesman we've come to expect.

After I was certain I wanted an X5, and the features I preferred, Gary made calls to different dealerships to locate something that was consistent with my needs and checked their inventory database. Gary could not have been more patient and stressed that it was better to wait and be certain than to rush into anything.  After several weeks of scouring various options and X5s, and test driving different X5 vehicles, we finally stumbled upon one that was exactly what I wanted.

The final purchase was pretty straight forward. No high pressure sales tactics. Shortly after the purchase, they will have someone called a 'genius' sit with you in the car to go over basic features and answer any questions. I believe the young gentleman's name was "Elmir". (pronounced "el-meer"). He was extremely pleasant and also very knowledgeable.  He even offered to have ongoing educational sessions if needed thereafter.  If you've never owned a BMW before, this bit of extra customer service really goes a very long way.

I have zero regrets whatsoever in buying my X5. I am glad that I just so happened to go to Patrick BMW and happened to get Gary as my so called 'advisor.'  I was expecting things to be way, way more stressful and high pressured, but they weren't. I guess even I can be wrong sometimes, too.
David C., Yelp

"If you are looking for a great experience buying a BMW, check out Patrick BMW and Gary, Enzo and Zain"

"I recently purchased a new BMW at Patrick.  The experience was great and the whole process was enjoyable.

Enzo Costo and Gary Davis in sales and and Zain Merchant in finance did a fantastic job.

All were very responsive and never tried to up sell or push extras.

They made sure I understood every step in the process and at delivery time had one of the technical expert staff go over all of the functions on the car and how to use them.

Best of all their word meant something which I feel is very important and rare today.

If you are looking for a great experience buying a BMW, check out Patrick BMW and Gary, Enzo and Zain."
Mike A., Yelp

"Thank You"

"I wanted to reach out and personally thank you for the great shopping experience.

There is a reason why we shop at Patrick BMW/MINI. It's not just the deal because let's face it, the automotive business is extremely competitive. We are a stones through away from Motor Werks, but the customer service for the average consumer is minimal at best. 

Working with Mike Urbano, Keith Svec and Ivan Corak was nothing short of extremely pleasurable. Keep up the good work, continue to treat your customers with dignity and respect and we will see you in a few years for numbers 9 & 10. Yes you read that correct, 4 MINIs and 4 BMWs. That should serve as testament to our loyalty and your customer service. I have to say that the simple gesture of giving my wife flowers before we left was the nicest thing any dealer has ever done. Hat's off to Mike, well played.

Please feel free to share as Patrick not only met but exceeded our expectations."
MaryAnn & Joe Barrios

"Great Experience"

I brought a BMW certified car on June 26, 2020. It was the best experience of buying a car. Gary, my sales person, gave me a very great service. The price is very reasonable, the customer service is great, and my entire buying experience is wonderful. They are also very kind and patient to international customers. Highly recommend.
Jiheng J., Cars.com

"Great experience"

"I had a great experience working closely with Angelo on buying my first BMW. He is genuinely nice and honest, and made the buying process very easy for me. The financing process took less than 2 hours which was appreciated and unlike anything I have experienced before."
rebeccak1, Edmunds

"Go see Agnes!"

"We came in and weren't even expecting to buy a car! Agnes was so patient in answering all our questions. She was determined, but not pushy, to sell us a car. Her knowledge of the brand was unbelievable. I highly recommend her if you're looking for a different car buying experience. We will always go back to Patrick because of Agnes."
ALD77, Dealer Rater

"My first BMW 535i xdrive! "

My first BMW 535i xdrive! I had a great experience working with Agnes. The finding and purchasing process was a pleasure, with no pressure. Loved the experience!

Sufel B. Gurnee, IL, Yelp

"Great Customer Service from Agnes and Kevin"

I live in Chicago but drove out to Schaumburg to buy my car. I had multiple dealers reach out to me after I put out a search. I called Patrick BWM and spoke to Agnes. She was professional, personable, honest and quite funny as well. She didn't push a model or vehicle that didn't fit my requirements; I ended up having a vehicle built. She was providing me updates on the progress the entire time. Kevin in finance was also very personable and enjoyable to work with once I purchased. All in all, a great experience. I will gladly work with them again on a future purchase. 

Lynn E, Dealer Rater

"Love Patrick BMW"

The staff is friendly, helpful and someone is always there to greet me when I arrive. They are accommodating and always make me feel welcomed.
BridgetteBMW, Dealer Rater

"Best customer service."

This review is specifically for the service center.

Adam Crews is amazing! He should get a raise. Best customer service.

He is always accommodating and never tries to forced unnecessary services when you bring your car in for a specific problem. I've worked with him on five separate occasions and I would give each 5 stars. Their service isn't especially fast, but they get the job done. Loaner vehicles have also been provided when necessary. Great location!
Kevin L, Yelp


Patrick BMW

700 E Golf Road
Directions Schaumburg, IL 60173

  • Sales: 847-230-8200
  • Service: (847)230-8201
  • Parts: (847)230-8202

Sales Hours

  • Monday 9:00AM - 9:00PM
  • Tuesday 9:00AM - 9:00PM
  • Wednesday 9:00AM - 9:00PM
  • Thursday 9:00AM - 9:00PM
  • Friday 9:00AM - 9:00PM
  • Saturday 9:00AM - 6:00PM
  • Sunday Closed