"My first BMW 535i xdrive! "Sufel B. Gurnee, IL, Yelp
My first BMW 535i xdrive! I had a great experience working with Agnes. The finding and purchasing process was a pleasure, with no pressure. Loved the experience!
"Great experience"rebeccak1, Edmunds
I had a great experience working closely with Angelo on buying my first BMW. He is genuinely nice and honest, and made the buying process very easy for me. The financing process took less than 2 hours which was appreciated and unlike anything I have experienced before.
"Go see Agnes!"ALD77, Dealer Rater
We came in and weren't even expecting to buy a car! Agnes was so patient in answering all our questions. She was determined, but not pushy, to sell us a car. Her knowledge of the brand was unbelievable. I highly recommend her if you're looking for a different car buying experience. We will always go back to Patrick because of Agnes.
"Great Customer Service from Agnes and Kevin"Lynn E, Dealer Rater
I live in Chicago but drove out to Schaumburg to buy my car. I had multiple dealers reach out to me after I put out a search. I called Patrick BWM and spoke to Agnes. She was professional, personable, honest and quite funny as well. She didn't push a model or vehicle that didn't fit my requirements; I ended up having a vehicle built. She was providing me updates on the progress the entire time. Kevin in finance was also very personable and enjoyable to work with once I purchased. All in all, a great experience. I will gladly work with them again on a future purchase.
"Love Patrick BMW"The staff is friendly, helpful and someone is always there to greet me when I arrive. They are accommodating and always make me feel welcomed.BridgetteBMW, Dealer Rater
"Best customer service."This review is specifically for the service center.Kevin L, Yelp
Adam Crews is amazing! He should get a raise. Best customer service.
He is always accommodating and never tries to forced unnecessary services when you bring your car in for a specific problem. I've worked with him on five separate occasions and I would give each 5 stars. Their service isn't especially fast, but they get the job done. Loaner vehicles have also been provided when necessary. Great location!